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Managed Services
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Database Managed Services
Partnership is an overused cliché in the IT industry, but choosing a Managed Service from Skyline really does give you an active relationship designed to reduce costs and benefit your business. We work hard to become part of the team as quickly as possible and to achieve exactly the same objectives as your own staff. Our Managed Service contracts clearly define all our services, including monitoring, support and Business As Usual, so that we can concentrate on delivering the best possible support and on continuous service improvement. |
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The key elements of Skyline’s services have always been co-operation, flexibility and professionalism. We come from the large-scale Enterprise Computing environment and deliver our services following ITIL guidelines and processes, but we make every effort to meet your unique requirements.
At Skyline we like certainty, so the explicit objective of the Managed Service is to make sure that the contract stays in your desk drawer. We achieve this by removing any doubt about what services are provided and by ensuring that full and complete support of your entire database estate “Just happens”. With our service there is no requirement for additional spending on “Off Contract” activities, as apart from clearly defined project work, which is usually funded by specific budgets, all your Database Administration requirements can be included.
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The range of responsibilities and activities covered by our Managed Service includes:
- Monitoring and active Support for all Oracle (including Rdb) and SQL Server 2000, 2005 and 2008 databases
- Database Licence management
- Advanced Technologies support
- Change Management
- Database Asset Management
- Patch Management
- Service Enhancement
- Commercial and Technical Account Management
- Comprehensive Supplier Service Handbook
- Rigorous Service Level Agreements
- Detailed Service Reporting
- Application Vendor Assistance & Support
As well as normal office hours (0800 to 1800) a comprehensive out of hours service is also available if required.
Download Skyline's Managed Services information
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Sharepoint ® Managed Services
Successful SharePoint implementations are never static and the business frequently requests changes and updates that require further development. Whether the requirement is for on-going development, updates, or problem resolution in your production environment, Skyline provides a SharePoint Managed Service to ensure rapid response and high levels of customer satisfaction for your business.
Skyline’s SharePoint Managed Service is delivered against a rigorous Service Level Agreement and combines our Business As Usual (BAU) break/fix service with a bank of consulting days that are used to deliver expert SharePoint consultancy to maintain and develop your implementation.
Delivered through our Service Desk with comprehensive service management and reporting, our SharePoint Managed Service guarantees assurance and value to your business.
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Download Skyline's Sharepoint Managed Services information