For smaller ISVs, operating a service desk often distracts valuable resources that could be better used elsewhere, as the whole company has to pull together to give customers a coherent service desk experience.

The Outsourced Skyline Service Desk operates to ITIL standards and is manned during office hours and extended hours throughout the year, so you can provide the Service Levels that your user base demands without wasting your valuable human assets.

The Skyline Service Desk is staffed by certificated database consultants who will assess incoming cases and determine whether they are database, application or infrastructure related and route the call to the appropriate resource for resolution. This ensures that your valuable developers and Product Specialists are only used where they are really needed and are not unnecessarily distracted from their main revenue-earning roles of product development and enhancement.

As you would expect from a professional service desk operation, we provide comprehensive monitoring, reporting and management processes, and you only pay for what you use. Best of all, this service is provided to you “White Labelled”, so it becomes part of your own service offering to strengthen your brand and balance sheet.